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ECG begins paying GHC1.9m to customers as compensation for system failure

The Electricity Company of Ghana (ECG) has begun compensating over 41,000 customers in parts of Accra affected by a December 2017 system failure that made it difficult for them to purchase electricity credit.

ECG is expected to spend a total of GHC1.9 million in compensations to both residential and non-residential customers affected by the December 3-12, 2017 system failure.

Residential customers in the 0-50 class would be credited with GHC1.74 while those in the 51-300 are expected to get GHC26.97. Those consuming between 301-600 would get GH¢98.30 credit each while those in the 600+ bracket would receive GHC76.64.

Non-residential customers in the 0-300-consumption class are to get GHC20.80 and those in the 301 to 600 brackets GHC108.47 while the rest in the 601+ bracket will receive GHC 1,109.33.

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ECG to commence online sale of prepaid credit

The Electricity Company of Ghana (ECG), will soon commence the sale of prepaid electricity credit online through its yet-to-be-launched mobile application.
The Managing Director of the company, Samuel Appiah, who said this at a news conference, said the project will be piloted before being rolled out officially for public use.

According to him, the technology will help avoid a recurrence of the current troubles the company is having with some of its prepared systems in the country.

“Going forward, the company intends to ensure that all ECG payment metering system will be smart devoid of customers visiting vending points, but instead utilizing a mobile application to purchase credit online,” he said.

He added that “some of our customers on credit meters can also receive their bills and pay their bills through the mobile application.”

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